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Customers say: The provided content describes the overall sentiment of the reviews as positive. The reviewers consistently express satisfaction with the company's services, products, and employees. The positive reviews highlight the professionalism, efficiency, and quality of the installation process. Customers appreciate the courtesy, knowledge, and helpfulness of the sales representatives, installers, and office staff. The reviewers mention the cleanliness, attention to detail, and respect for their homes during the installation. Additionally, the positive reviews mention the competitive pricing and the overall positive experience with Folkers Window Company. However, it's important to note that the provided content does not include any negative reviews or specific details about the negative experiences of individual customers.
Installers worked nonstop for two days. They addressed any and all of my concerns. They were careful not to damage my alarm system. Brody and his crew did an excellent job.
Response from Folkers Window Company:
Great to hear. Thanks for allowing us to assist with your window replacement project.
Overall I was extremely satisfied with the installation. The only problem was with the window manufacturer. The top sash on the 15 large double hung windows would not stay up due to the wrong balance being installed. If Viwinco had a good quality control program this should not have happened. I still would recommend Folkers to anyone due to the professional installation. I have no doubt that once the proper balance is installed, the windows will perform as the Viwinco website stated. The only other issue was one window had a crack and the was a tint defect in another.
Response from Folkers Window Company:
Great feedback and yes, Viwinco should have caught the balance issue. This does happen though in that manufacturers put the incorrect balance in a window. The crack could have occurred during transportation. Regardless, we'll get these on order under a warranty and get them replaced.
Tyler presented his quote very professionally and was smooth with his delivery.
Response from Folkers Window Company:
Thanks for the review and providing feedback on our estimators. The Viwinco replacement windows are a great choice.
Cotton installing new impact windows in brick house in Spanish Fort
Cotton installing new impact windows in brick house in Spanish Fort
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Zach and Dylan Folkers
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5030 Commerce Park Circle
Pensacola, Florida 32505
Monday-Friday 8am – 4pm
12342 Foley Beach Expressway
Foley, AL 36535
Monday-Friday 9am-4pm
Saturday: 10am-2pm